ConvergeOne Acquires Empire Technologies
Eagan, MN, December 31, 2009 — ConvergeOne, LLC, one of the largest independent
Value Added Solutions Providers (VASPs) in the United States, has expanded its
operating companies with the acquisition of Empire Technologies, an Avaya Platinum
BusinessPartner based in Eatontown, NJ.
“The addition of Empire to ConvergeOne enhances our portfolio of communications
solutions and services while maintaining the high standard of personalized service that
our customers want and expect,” according to John McKenna, CEO of ConvergeOne. “It
puts us in a prime position to continue to drive business growth and deliver even more
value for customers in 2010 and beyond.”
ConvergeOne specializes in the IP telephony and convergence market, offering national
reach, in-depth technical expertise, total solution focus, and hands-on service. The
ConvergeOne companies include S1 IT Solutions, based in Boise, ID, and seven-time
Avaya BusinessPartner of the Year NACR (North American Communications Resource),
based in Eagan, MN, as well as the state-of-the-art ConvergeOne Service and Support
Center (SSC) in Atlanta, GA.
Moving forward, Empire will partner with NACR — the largest Avaya BusinessPartner
and a nationwide leader in delivering comprehensive communications solutions and
support tailored to a customer’s needs. “With their common culture, and their shared
focus on people and integrity as the keys to success, the pairing of NACR and Empire
creates a perfect synergy within ConvergeOne,” said McKenna.
“Since 1995, Empire has been known for maintaining relationships with our clients, and
that won’t change,” according to Cordell Toson, CEO of Empire Technologies. “But our
relationship with NACR will allow us to share resources and will complement both
companies’ ability to provide expert assistance to customers locally and nationally.”
For example, Empire’s extensive northeast regional operations will significantly expand
NACR’s sales presence in that region, while existing Empire customers can take
advantage of local coverage through NACR locations elsewhere across the country.
In addition, the use of Empire’s high-tech Network Operations Center (also located in
Eatontown) along with the ConvergeOne SSC will enable both Empire and NACR to
increase their capacity for system monitoring and delivery of other Managed Services.
Empire Technologies also provides added Nortel maintenance expertise that will enhance
NACR’s current multi-vendor services offerings.
The combination of highly trained, experienced sales and technical teams from both
companies will be a valuable asset to new and existing customers. In addition, customers
will be able to take advantage of NACR’s purchasing power as the largest Avaya
BusinessPartner; state-of-the-art product preconfiguration, staging, and testing through
the NACR Performance Readiness Center®; ongoing customer training and skill
development through the NACR Center of Excellence for Learning and Development;
and NACR-refurbished products.
Together, the companies will also benefit from the combined experience and knowledge
of a seasoned, committed management team including Toson as well as Empire’s COO,
Richard Manhire, and NACR’s President and CEO, Tom Roles.
About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum
BusinessPartner, a seven-time Avaya BusinessPartner of the Year, multiple award winner
from industry partners, and the Value Added Solutions Provider of choice for today’s
leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a
customer’s business communication needs, in an end-to-end package that includes
consultation, design, implementation, and testing. With its strategic partners, including
Avaya, NACR provides customers with solutions in VoIP migration, convergence,
mobility, unified messaging, and contact centers. For more information, call 1-888-321-
NACR (6227) or go to www.nacr.com.
About ConvergeOne, LLC
ConvergeOne, headquartered in Eagan, MN, is a leading Value Added Solutions Provider
(VASP), serving as a critical link between OEMs and end users providing essential
consulting and project management services related to custom design, installation,
implementation, and maintenance of communication solutions. ConvergeOne, through its
family of national VASPs, offers a “one-stop” destination for its broad spectrum of
valued customer relationships, providing in-depth technical expertise and total solution
focus. Custom services include converged networks and unified communication
solutions, call centers, system design, implementation, integration, maintenance, data
storage and archiving and other professional services primarily for mid-sized and
enterprise businesses. For more information, visit www.converge-one.com.