Unified Communication Center

Avaya Unified Communication solutions boost the power of your communications by enabling your communications tools and applications to work together seamlessly over a networked eBusiness infrastructure, and by combining access to those tools and applications through the communications device-be it the telephone, laptop, PDA or desktop PC-that is most appropriate and most productive at that time.

Avaya Unified Communication solutions provide access to the tools and applications your people need to be productive and effective regardless of where they are doing business or what communications device they need to use at the time.

By providing seamless access to your network infrastructure and individual communications tools and applications, the award-winning1 Avaya™ Unified Communication Center (UCC) can allow your key workgroups to do more in less time, from wherever they are doing business. The Avaya UCC is based on the Avaya eCommunication Model.

The UCC includes four "building blocks" integral to doing business:

• Message Management-Provides access to all messages whether from a PC, phone, or other wireless device. Users can manage messages (voice or data) from wherever they are.
• Calling and Conferencing Management-Allows users to launch calls or initiate conferences from any phone while leveraging the communication system in the office.
• Contact and Information Management-Connects users to directories and databases from wherever they are so that they can get to the right information seamlessly and collaborate in real-time or simply solve a problem without having to wait to get back to the office.
• Personal Efficiency Management-Helps users take advantage of personalized information filtering and manage appointments and tasks. It provides rules-based control of access and information so they can distinguish between urgent requests and routine or lower priority interactions.

Avaya Unified Communication solutions include traditional products and services-messaging (voice, fax and email), call processing, conferencing, and access to calendars and schedules, task lists, directories, and more.

Avaya solutions deliver real-time and non-real-time communication capabilities that can help your people:

• Work together using the best and most appropriate multimedia services and devices, regardless of where they are working.
• Have simplified and unified access to all messages, including voice, email and fax.
• Better manage customer contacts by simplifying and unifying access to all contact directories and databases.
• Personalize information filtering and management and simplify how users interact with information they receive.

With these solutions, you can:

• Access and manage voice, fax, and email messages from one mailbox.
• Dial one number to reach associates whether they are at the office, in the car or at a customer site.
• Take advantage of the same communication features and functions you enjoy in your business office when working in your home office, at a hotel, or on the road.
• Provide remote access capabilities to your mobile professionals and knowledge workers so they can access your enterprise's global multimedia infrastructure, databases, networks, contacts and other important business applications.

Everyone can connect to the enterprise via a PC, Internet, phone, or a wireless handheld device and conduct business seamlessly.