Avaya Technical Services Organization

Avaya Support Centre Access:

Avaya, Inc. Support Centre

Technical Services Organization (TSO) 800 Numbers for Technical Assistance

800-282-1361 - Premium Services
Technical support for Premium Services customers (Enhanced Remote Services, Managed Services, SPOC-Single Point of Contact). Unique four digit PIN required for customer access.

800-242-2121 - Enterprise (Large business)
Maintenance support for DEFINITY switches, IP systems, voice messaging, converged solutions, Conversant, system management and desktop applications, and toll fraud assistance. For programming support on DEFINITY systems, contact Technical Consulting System Support (TCSS) at 800-225-7585.

800-628-2888 - Small and Medium Businesses (SMB)
Technical support for Partner, Legend, Merlin, MAGIX, and associated applications, including voice messaging.

866-462-8292 - (866-GO AVAYA)
General Avaya number for sales, repair, product information, locating an Avaya reseller, order status, invoices and investor relations.

800-225-7585 - Technical Consulting System Support (TCSS)
Programming and administrative assistance for DEFINITY, MultiVantage and Communication Manager systems. No maintenance or repair is done by this organization.

800-344-9670 - CTI Support Group
Technical support for computer telephony integration (CTI) solutions.

800-237-0016 - Avaya Data Products
Technical support for data products including routers

877-874-4916 - Avaya Wireless Post Sales Technical Support
Post installation support and troubleshooting for Avaya Wireless Access Points, Outdoor Routers, Access Servers, Residential Gateways and Client Devices. (T&M charges may apply)

650-413-7125 - Avaya-Ubiquity Direct Customer Support
Maintenance Support