Voice Services

ISP & CARRIER SERVICES

• IP Trunking
• Intuity/AMIS Network
• T1 Programming

TRAINING SOLUTIONS

• System Admin. Training
• BCMR Training
• CMS Supervisor
• Report Designer
• CMS Administrator
• Contact Center Agent
• End User Station Training

MESSAGING SOLUTIONS

• Modular Messaging R3.0 (MSS or Exchange Integration)
• Avaya Network Messaging

DATA NETWORKING SOLUTIONS

• PSAX
• Cisco Switches

CONTACT CENTER SOLUTIONS

• Contact Center-Intro Package
• Contact Center-(EAS)
• Contact Center-Advocate
• Contact Center-Look Ahead Interflow (LAI) or Virtual Routing (BSR)

CONTACT CENTER REPORTING SOLUTIONS

• BCMR Software
• Call Management Systems (CMS)
• Call Management System Data Migration
• WITNESS CALL RECORDING & QUALITY MONITORING WITH AVAYA CMAPI
• Witness ContactStore for CM
• Witness Quality for CM
• Witness Avaya CM Programming

CONTACT CENTER EXPRESS

• CCE: Voice/Web/Email/Chat

AES SERVER/MAPD

• Avaya AE Services
• Avaya MAPD

IP SOLUTIONS

• VOIP Network Assessment
• Avaya S87xx Series/S8500B/S8400
• Avaya S8300B/G700/G350/G250/G150
• C-LAN/IP Media Pro./VAL Card