Case Studies

S1 delivers Disaster Recovery plan plus peace of mind to Medical Center Hospital.

MCH came to S1 for help in enhancing its Disaster Recovery plan for its mission-critical systems. As the hospital becomes increasingly paperless, and now must meet stricter federal regulations, it felt it was time to conduct a health check to test the recoverability of its IT infrastructure in the event of an actual disaster. MCH now has a documented process for disaster recovery and the peace of mind that comes from knowing its mission-critical data is safe and retrievable. MCH meets the governmental requirements necessary for accreditation, and it has the assurance that hospital operations would remain up-and-running in the event of a disaster.

S1 helps Central Texas College migrate to integrated communications environment.

Central Texas College needed to update the technology features of their phone system. Without T1 connectivity, caller ID, or sufficient bandwidth for multiple incoming calls, this 15-year-old system was frustrating for administrators, faculty and students. Central Texas College turned to S1 to design and implement a better system. Besides a night-and-day difference in the ability to handle calls, the system integrates voicemail with email, remote connectivity, voice over internet applications and management software to track performance and further refine the system.

How effective archiving transformed a courthouse into a customer-service hub

County governments are responsible for storing and processing vast amounts of courtroom-related data every day. An Idaho county sought help from S1 in overhauling its system for storing data. Until 2002, the county's personnel and their vast stores of data were spread out among many locations across the county. Files were shuttled by courier between locations, and the lack of a consolidated repository for data made it extremely difficult to access stored information in a timely fashion. The county partnered with S1 to develop a streamlined central repository for all its data. The new system uses a combination of storage media: disks for information that's accessed often, and tape for archived material.

Less is more when implementing Call Management Systems

APS Healthcare is a managed behavioral health organization that provides managed behavioral health, employee assistance programs (EAP), and specialty care management services to more than 9 million people in the United States and Puerto Rico. Their customers include corporate employers, HMOs (commercial, Medicaid, Medicare and point-of-service), unions, PPOs, indemnity plans and public sector programs. S1 linked all the call centers in Bethesda, Atlanta, Missoula, Hawaii and Puerto Rico with an efficient call management system, the Avaya CMS R9 Sun Blade 100 with high availability. S1 provided APS staff the simplicity and toll savings of four-digit dialing between Atlanta, Maryland and Missoula through the use of IP trunking over frame relay and multiple C-LAN and media processing cards. And using IP trunking and the Atlanta site's existing Wide Area Network, S1 provided centralized voicemail for Atlanta, saving APS approximately $40,000.

ASP Gets Robust in the Wink of an Eye

Winksystem had developed a revolutionary project management and administration tool using integrated communication networks and system applications. And they needed a business partner who could quickly (as in nearly NOW) deliver a robust, scalable e-business solution in the wink of an eye. Winksystem turned to S1 for its networking and technology experience and S1's ability to quickly bring a high-availability application, hardware and services team of IBM, Cisco, Tivoli and AT&T to the table.

Vineyard Cultivates Improved Communications

The largest consumer-direct winery in the U.S. was experiencing continued growth that taxed its systems. Because it's a direct marketer, the success of the company's fine wines rested in large part on reliable and effective communications equipment and service. When it came time to make a bet the business decision on a new communications platform, Windsor Vineyards in Sonoma County, California, placed its trust and future on S1's team of professionals. S1, in tandem with Avaya Communications, came through and uncorked a DEFINITY integrated data and voice communication system that definitely met Windsor's needs.

ConAgra Poultry Doesn't Play Chicken With Its Technology

ConAgra Poultry wanted to implement a technology that could meet the following needs all within just one proven solution: toll bypass, converged traffic, centralized resources, ease of use and administration and integration over a multi-vendor network. The question - could it get everything it wanted? When it posed the multi-faceted challenge to S1, the answer was quickly met with two words: You bet.