Customer situation

The U.S. District Court office needed to update telephone and voice mail systems to conform to today’s technology. The existing Avaya telephone system was 10 years old, it was no longer supported by the manufacturer, and it left the Court vulnerable in case of an outage. If the phone system had gone down, it would have caused a considerable loss in productivity for federal judges who rely on the telephone systems for holding pretrial hearings and conducting other business. Even one day of down time would have caused a significant disruption to the court calendar and case load.

U.S. Courts officials had learned that several other U.S. Courts offices in the United States had been able to successfully upgrade their telephone and voice mail systems by working with S1. “We had heard that they were very pleased with the performance and service by S1,” said a U.S. Courts official.

S1 Solution

To upgrade the telephone and voice mail system, S1 installed software and hardware to upgrade and integrate the Avaya telephone system into the U.S. Courts computer network so the phone system could use voice-over Internet Protocol and phase out the old digital system. Merging voice and data into one system resulted in a successful converged deployment.

S1 installed the latest version of Avaya Communication Manager 4.0 to upgrade the phone system. New S8720 and S8500 Servers were installed with G650 gateways. And the Intuity Audix voice-mail system was installed along with 9600 series IP phones.

Installation of the new hardware and software took place over a week, followed by the transition of the telephone and voice mail systems to the new system throughout the weekend. U.S. Courts planned 5 hours of down time for the transition, but in reality, it took less than one hour with no glitches.

S1 technical experts remained on site for several days the following week to meet individually with telephone users, assisting them with updating their voice mail, making necessary changes and to affirm everything was working correctly.

“Everyone at S1 showed great care in the way they handled the project,” said a U.S. Courts official. “They didn’t just put in the new system and walk away. They wanted to make sure we understood everything they were doing, and that it worked to our specifications. They shored up our telephone system for the next 8-10 years without a single bump in the road. We’re real happy. “

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